How do you deal with project teams that are resistant to change

Question

How do you address this challenge and encourage team members to embrace new processes or directions?

Answer 1

Dealing with resistance to change is not always easy, but it is something that happens so often in the management of a project. This is how I approach it in order to motivate team members to embrace new processes or directions:

• First, I listen to the team's concerns. Often, it is fear of the unknown, lack of understanding, or even past experiences that cause resistance. Once these are addressed, then trust is built.
• Communicate the "Why": I explain what's behind the change—what benefits it'll bring to the team, to the project, or to the organization. It's easier for them to support change if they can understand the value.
• Involving the team in the process will make them own the process. I include their input and opinions in the discussions so that I'm not presenting a one-man decision.
• Change may be required where one needs some new skills or knowledge. I make sure the team receives training resources and tools to adjust well.
• I am a role model for the change desired. Positive attitudes toward changes in processes can influence the entire team positively.