As a Project Manager how do you deal with conflicts

Question

How do you deal with conflicts?

Answer 1

Hi, here's what I would do in case I am the project manager in such a scenario.

• First, Getting the Whole Story- Understand the reason for conflict. 
• Focus on behavior and events, not on personalities. Be neutral. 
• Summarize the areas of agreement and disagreement. 
• Discuss which areas of conflict are most important to each of you to resolve. 
• Maintain a collaborative, “let’s-work-out-a-solution” attitude.

Hope this helps!

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