Tableau error when opening local file from server

Question

When I try to download a Tableau file from the server it gives me the error

Errors occured while trying to load the workbook "C:\Users\mjones\AppData\Local\TableauTemp\0rfcxdjblahblah\test1.twbx". The load was not able to complete suxccessfully.

Then when I click on Show Details I get

This file was created by a newer version of Tableau.  
Please contact Tableau Software to upgrade your software. 

Everyone in the office is using the same Tableau version though.

Answer 1

Confirm your server is the same version as your desktop. Click in the upper right corner and select About Tableau Server.

If there is a difference, contact your server admin.

You can also download a different desktop version from here http://www.tableau.com/support/esdalt

Also, you can right click and open the workbook with a text editor. Check the version in the XML. Sounds one of your users could have upgraded.