Have you managed projects where you never meet the customer

Question

I'm working for a support and advocacy organization for military veterans. The program is a digital transformation with several projects within it. The end customer is ultimately veterans who receive better services through enabling technology and staff that work in better ways to support these veterans. It just struck me that I may never meet the end customer. Have you had a similar experience?

Answer 1

This has both pros and cons. It may be difficult to manage client requirements without face to face communication. On the other hand, everything is clearly defined in these types of contracts.

I found it pretty challenging because we realized that the deliverables we sent or the explanations we gave were not communicated correctly and entirely to the end client. This led to misalignments and less efficiency.